Privacy Statement

UmekenUSA respects the privacy of all our customers.
All personal information (such as your name, address, email address, phone number, etc.) you provided through our website or through a Sales Representative will not be sold or distributed to any 3rd parties unless otherwise required to process your order or if requested by law enforcement officials or judicial authorities. Your Personal Information collected when you make a purchase is also protected by Secure Socket Layer (SSL) encryption which encrypts your order information before transmitting it to our secure server.

When you use our Web Site you are agreeing to be bound by this Privacy Statement and Terms and Conditions as provided by us in our Web Site.

Collection and Use of Personal Information

We may collect Personal Information provided to us in the below relationship established:

  • Umeken Franchise Stores: When a purchased is made with credit or debit card, we will collect your card information and keep a history of your purchases. When you return a product for refund or exchange, you may be asked to provide your personal information and show valid photo identification.
  • Call Centers: When communicating to/from a Representative you may be asked for personal information that will assist us in providing you with better customer care.
  • Internet Sites: When you visit or register with our Sites and provide us with comments or suggestions; make a purchase; respond to one of our surveys; participate in another feature of our Sites such as signing up for promotion newsletters, etc.
  • Advertisement: When you respond to an advertisement for any promotion to receive complimentary products/service by Umeken USA, Inc.

Site Registration

Registration is optional when you browse our Web Site.However, when purchasing a product through our Web Site, you have to register and will be asked to provide personal information.When you register you will have the opportunity to receive promotional information via email.

Marketing Materials

We may send you direct mail, electronic mail or call you with information about our product or service offering if you have provided us with your personal information.If you would like to stop receiving such promotional information from Umeken USA, please see the "Privacy Preference" below.

Privacy Preference

You may change your marketing preferences or remove yourself from our mailing list by contacting us at: Umeken USA, Inc., Attn: Marketing Department 13012 Moore St. Cerritos, CA 90703 or by emailing us at info@umekenusa.com

Usage by Minors

We require that all purchases be made by individuals 18 years of age or older. Therefore, any personal information collected through the Sites when making a purchase are certified by you to be an eligible adult 18 years of age or older.

Privacy Notice Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.
We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Youtube and relate to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account or membership, if you are logged in to your account.

Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your Umeken USA Inc account.
If you are logged in to your account the legal ground based on our legitimate interest.

How to erase cookies?
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Visiting Our Sites

We collect your computer's IP (Internet protocol) addresses and other related information such as page requests, browser type, operating system and average time spent on our Web Site when you visit our Web Site to monitor visitor traffic and other areas for us to analyze any enhancements needed.

Other Links

For your convenience and added service we may include links to other websites for your information or convenience. Other websites may be bound to a privacy policy according to their own business practices and therefore is outside our control.

This statement shall be construed in accordance with the laws of State of California without regard to conflict of law provisions. Any dispute arising under this agreement shall be resolved exclusively by the local, state, and/or federal courts in Los Angeles County, the State of California.

We may choose to modify this Privacy Statement at any time to incorporate any business practice changes or law or regulation changes. Please check back to review these modifications. If you have any questions about our Privacy Statement, please contact us at via mail Umeken USA Inc., 13012 Moore St. Cerritos, CA 90703 or email info@umekenusa.com or call 1-888-941-3311