Privacy Statement

UmekenUSA respects the privacy of all our customers.
All personal information (such as your name, address, email address, phone number, etc.) you provided through our website or through a Sales Representative will not be sold or distributed to any 3rd parties unless otherwise required to process your order or if requested by law enforcement officials or judicial authorities. Your Personal Information collected when you make a purchase is also protected by Secure Socket Layer (SSL) encryption which encrypts your order information before transmitting it to our secure server.

When you use our Web Site you are agreeing to be bound by this Privacy Statement and Terms and Conditions as provided by us in our Web Site.

Collection and Use of Personal Information

We may collect Personal Information provided to us in the below relationship established:

  • Umeken Franchise Stores: When a purchased is made with credit or debit card, we will collect your card information and keep a history of your purchases. When you return a product for refund or exchange, you may be asked to provide your personal information and show valid photo identification.
  • Call Centers: When communicating to/from a Representative you may be asked for personal information that will assist us in providing you with better customer care.
  • Internet Sites: When you visit or register with our Sites and provide us with comments or suggestions; make a purchase; respond to one of our surveys; participate in another feature of our Sites such as signing up for promotion newsletters, etc.
  • Advertisement: When you respond to an advertisement for any promotion to receive complimentary products/service by Umeken USA, Inc.

Site Registration

Registration is optional when you browse our Web Site.However, when purchasing a product through our Web Site, you have to register and will be asked to provide personal information.When you register you will have the opportunity to receive promotional information via email.

Marketing Materials

We may send you direct mail, electronic mail or call you with information about our product or service offering if you have provided us with your personal information.If you would like to stop receiving such promotional information from Umeken USA, please see the "Privacy Preference" below.

Privacy Preference

You may change your marketing preferences or remove yourself from our mailing list by contacting us at: Umeken USA, Inc., Attn: Marketing Department 13012 Moore St. Cerritos, CA 90703 or by emailing us at

Usage by Minors

We require that all purchases be made by individuals 18 years of age or older. Therefore, any personal information collected through the Sites when making a purchase are certified by you to be an eligible adult 18 years of age or older.


Cookies are tiny bits of data that are transferred from our Web Sites'Server to your computer's hard drive in order to provide you with a personalization feature to recognize you upon your return to our Web Site. You can choose to personalize your computer's internet browser setting to accept cookies or not. If you choose not to accept these cookies, some features of our Web Site and other websites may be limited and may not work as intended.

Visiting Our Sites

We collect your computer's IP (Internet protocol) addresses and other related information such as page requests, browser type, operating system and average time spent on our Web Site when you visit our Web Site to monitor visitor traffic and other areas for us to analyze any enhancements needed.

Other Links

For your convenience and added service we may include links to other websites for your information or convenience. Other websites may be bound to a privacy policy according to their own business practices and therefore is outside our control.

This statement shall be construed in accordance with the laws of State of California without regard to conflict of law provisions. Any dispute arising under this agreement shall be resolved exclusively by the local, state, and/or federal courts in Los Angeles County, the State of California.

We may choose to modify this Privacy Statement at any time to incorporate any business practice changes or law or regulation changes. Please check back to review these modifications. If you have any questions about our Privacy Statement, please contact us at via mail Umeken USA Inc., 13012 Moore St. Cerritos, CA 90703 or email or call 1-888-941-3311